Our FAQ encompass some of the key information requests and quesions asked by our users.
If you cannot find the information you need, please contact us.
Q. When I try to login to The Secret Vault I get a message saying that I need to verify my email, what does this mean?
A. During the registration process for The Secret Vault you are required to verify your email address. We sent you an email with a link which must be clicked to confirm you are the rightful owner of the email. Occasionally the confirmation email will go into your Spam folder or Clutter folder. Please check your emails and click on the verification link. If you are unable to locate the email, please contact The Secret Vault Technical Support Team.
Q. What information is stored on The Secret Vault when I register using a social network?
A. When you register on The Secret Vault using a social network interface we exchange secure information (using OAuth) which allows us to view information which you permit to create a a profile on The Secret Vault for you. during that secure exchange of information, we retain the following information, all of which you can edit, to build your account:
1: Forename Your first name, used to create a username, annotate your forename and produce a dummy email
2: Surname Your first name, used to create a username, annotate your forename and produce a dummy email
3: ID A unique identifier (typically a mixture of random numbers, letters and characters) used to identify you when accessing The Secret Vault in the future
4: Secure session ID (x2) 2 unique codes that allows you to sign in to The Secret Vault whenever you wish using your favorite social network. Note this is renewed every time you sign in to The Secret Vault to ensure your account is secure.
NOTE: We do not use your default social media email address. You can add this to your account or add a separate email once registered, see 'Setup my account after Registering via Social Media' in
Q. I have just registered using Facebook/Twitter/LinkedIn/Google, what should I do now?
During the social network registration process, we automatically create default information for your profile. You can leave these defaults as they are but you should edit the information if you want to make full use of the application(s) and tools at The Secret Vault. We suggest you check and edit the following information (found in your Profile under 'General Account Settings')
1: Password - Create a Password that allows you to login directly to The Secret Vault
2: Username - We created a default Username for you but you change this to one you prefer. Note you will need your username and password above if you want to sign in to The Secret Vault directly (without using social media log in)
3: Name - We migrated your Forename and Surname during registration but we suggest you confirm they are correct
4: Contact - We created a dummy email for you, we recommend you update this to your actual email so that you can send yourself reports / calculations and receive any update notifications (see Notifications below)
5: Location - Specify the default location that we should use in The Secret Vault applications and calculations
6: Filing Status - Initially Set to Single
7: Children - Initially set to none (0)
8: Employment Status - Initially set to unemployed
9: Notifications - Initially set so that you don't receive any notifications from us (other than technical updates). Change these to reflect how and when you would like us to contact you.
Q. Can I register on The Secret Vault using my Facebook Profile? (or other socail network)
A. Yes, the registration process for The Secret Vault allows you to register by using your Facebook Login details and other supported social networks This example explains the procedure for Facebook users of The Secret Vault but the process is very similar for the majority of social networks. You can sign in to The Secret Vault by following the instructions below.
1: Click on 'Log On',
2: When the log in window appear, click on the Facebook icon.
3: A popup window will appear where:
3a: [If you are logged in to Facebook] you will be asked to confirm you allow The Secret Vault to use your Facebook details to create a profile on The Secret Vault
3b: [If you are not logged in to Facebook] you will be asked to sign in to Facebook. Once you have signed in, you will be asked to confirm you allow The Secret Vault to use your Facebook details to create a profile on The Secret Vault
4: Once you have granted access for https://www.secret-vault.com, the popup window will disappear, your profile will be automatically generated and you will be automatically logged in to your new account.
5: Once logged in, we recommend that you follow the advice above 'Setup my account after Registering via Social Media' go to your profile page and choose your own username (we automatically created one for you during the account setup process)
The Secret Vault website development, servers and support is primarily funded by advertisements which we display on our applications. We use advertising to allow us to keep our applications 'free to use' as we believe everyone should have access to the tools we create, regardless of their income or situation.
We do however understand that advertisement can be annoying. If you prefer not to be shown advertisements you can hide them by providing a small monthly subscription which goes towards the costs of maintaining this service.
To remove ads by setting up a monthly subscription, you will first need to register. Once registered go to settings > Advertising Control. In Advertising Control you can set up a monthly subscription and all ads will be removed from The Secret Vault when you are logged in to your account. Note that if you choose to purchase a subscription to one of the 'Limited Distribution' packages or 'Online Access to Lux Nova's Secret Books' then ads will also be removed as default.
You can cancel your subscription at any time via your PayPal account. We will receive a notification of your cancellation and alter your account to display advertisements again and return your status to a standard free user.
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